Accessibility statement for Pay a DVLA Fine

This accessibility statement applies to the service for paying a DVLA fine. (https://www.gov.uk/pay-dvla-fine)

This website is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible as:

• some skip links do not reposition focus to the start of the main content
• some content has been marked up incorrectly, resulting in the information not being announced to screen reader users
• the colour of the focus indicator used throughout the service failed to meet the expected colour ratio of 3:1

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email our External Communications team and we will see if we can help, or get in touch with our Contact Centre by:

• email
• phoning 0300 790 6802 (Vehicles )

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

• Vehicle services – vehicleservices@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

1. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some skip links do not reposition focus. This fails WCAG 2.1 success criterion 2.4.1(Bypass Blocks)

Some content has been marked up incorrectly. This fails WCAG2.1 success criterion 1.3.1 Info and Relationships

The colour of the focus indicator used throughout the service failed to meet the expected ratio of 3:1. This fails WCAG2.1 success criterion 1.4.11 Non-text Contrast

We plan to address the above issues by 2021. When we publish new content, we’ll make sure it meets accessibility standards.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

• some headings are presented in an illogical order
• some links do not have a clear descriptive purpose
• some images can be problematic for screen readers
• some error handling can be problematic for screen readers
• some field-set elements can be problematic for screen readers
• some page titles do not follow the standard format that is required for Government Digital Services
• the layout of the Payment card details page does not follow GDS guidelines
• Dragon Speech Recognition is prevented from being able to dictate into form elements
• access keys can cause confusion for screen reader users
• low vision users may find it difficult to determine that a change in pointer has occurred for elements that can be triggered
• for keyboard only users, on the payment page, the ‘Where to find this’ link failed

PDFs and other documents

This information is provided in our accessible documents policy

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

DVLA is working to improve the accessibility of all its services. Our newer services will be updated to ensure compliance to Accessibility standards during 2020 and 2021. Our driver online services are currently being reviewed with the aim to replace them with simpler more accessible services during the next two years.

Preparation of this accessibility statement

This statement was prepared on 01 March 2021. It was last reviewed on 03 December 2020

This website was last tested on 03 November 2020. The test was carried out by DAC Digital Accessibility Centre.

We used this approach to decide on a sample of pages to test four customer journeys including successful transactions with and without the payment of vehicle tax arrears and error handling with and without payment.