Accessibility statement for Pay a DVLA Fine
This accessibility statement applies to the service for paying a DVLA fine.
This website is run by DVLA. We want as many people as possible to be able to use this website. For example, you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- screen reader users had a positive experience using the site but encountered some difficulties that made navigating the service a little more challenging than they had expected
- non-text content that is presented on a page does not have a text alternative that serves the equivalent purpose
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: vehicleservices@dvla.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:
We’ll consider your request and get back to you in 3 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
1.1.1 Non-text content (Level A)
Non-text content that is presented on the page does not have a text alternative that serves the equivalent purpose.
1.3.1 Info and Relationships (Level A)
Visual headings were found without any semantics for assistive technology to recognise them. Headings enable not only efficient navigation of the page, but also a way for screen reader users to understand the structure and layout of the page.
We plan to address these accessibility issues by 7th April 2026. When we publish new content we’ll make sure it meets accessibility standards.
Content that’s not within the scope of the accessibility regulations
1.4.6 Contrast (Enhanced) (Level AAA)
Some text is being displayed with a contrast ratio which does not meet the minimum requirement to satisfy the criteria.
3.2.5 Change on Request (Level AAA)
Links were found that opened in a new tab but did not inform users of this functionality.
Preparation of this accessibility statement
This statement was prepared on 18th February 2026. It was last reviewed on 18th February 2026.
This website was last tested on 1st December 2025 against the WCAG 2.2 AA standard. The test was carried out by Digital Accessibility Centre Limited.