Terms and Conditions

These terms and conditions govern your use of DVLA’s Vehicle Penalty Payment website and your relationship with this website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use this website.

Use of this website

DVLA takes every effort to ensure that the information published on this website is accurate. However, DVLA cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk.

We cannot guarantee that the service will be fault free. If a fault occurs, you should report on 0300 790 6808 and we will attempt to correct the fault as soon as we reasonably can.

Hyperlinking

It is our policy to obtain permission to link to other websites. DVLA is not responsible for the content or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listings should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Virus protection

DVLA makes every effort to check and test material at all stages of production. It is always wise for users to run an anti-virus program on all material downloaded from the web.

DVLA will not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material from this website.

Payment cards

Debit and credit cards are accepted for payment on this website. Card information is transferred in accordance with our security statement.

Applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

Amendments to Terms and Conditions

We may update these Terms and Conditions from time to time. If you continue to use this website after the date on which changes come into effect, your use of the website indicates your agreement to be bound by the new Terms and Conditions.

Security statement

We take security very seriously. The website is configured to transfer data using the Secure Sockets Layer (SSL), one of the strongest security systems to protect your communications with us. Whenever you enter your debit card details, it is automatically protected using the SSL with 128 bit encryption.

SSL works in the following ways:

  • It prevents impersonation - you can tell that you are using a genuine SSL website by the padlock symbol on the bottom of the screen.
  • It encrypts data - as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no-one else can read or change your information as it travels over the Internet.
  • It prevents scrambling - SSL uses a Message Authentication Code (MAC) to prevent anyone tampering with our website. Your computer will always check this code before it takes a message from us. This means that if anyone tries to interfere with a message, your computer would not recognise the code and would alert you.

What information do we collect?

We collect two kinds of information from visitors to this website: feedback (through visitors completing feedback questionnaires or emailing us) and site usage information, from a cookie and page tagging.

Site usage information

Log files allow us to record visitors’ use of this website, which we use to make improvements to the layout of the website and to the information on it, based on the way that visitors navigate around it. Log files do not contain any personal information about you.

Amendments to the security statement

If this security and privacy statement changes in any way, we will place an updated version on this page.

Penalty payment online cookies policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the Internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

Our use of cookies

Currently the only cookie on our Pay a Vehicle Penalty Service is a ‘session cookie’ which are temporary cookie files and are erased when you close your browser.

Type of cookie: Session

Benefit: Once you have logged on with the penalty reference number and vehicle registration number from your penalty notice, you won’t have to do it for every web page you request from our service.

When you restart your browser and go back to the site that created the cookie, the website will not recognise you. You will have to log back in. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.

Last updated: 13 April 2018